The Quality Management Principles
With growing global competition, Quality Management is becoming increasingly
important to the leadership and management of all organizations.
Quality Management Principles
provide understanding of and guidance on the application of Quality Management.
By applying following eight Quality Management Principles, organizations
will produce benefits for customers, owners, people, suppliers and society
The standard could be found at ISO.
Principle 1 - Customer-Focused Organization
Organizations depend on their customers and therefore should understand
current and future customer needs, meet customer requirements, and strive
to exceed customer expectations.
Principle 2 - Leadership
Leaders establish unity of purpose and direction of organization. They
should create and maintain the internal environment in which people can become
fully involved in achieving the organization's objectives.
Principle 3 - Involvement of People
People at all levels are the essence of an organization and their full
involvement enables their abilities to be used for the organization's benefit.
Principle 4 - Process Approach
A desired result is achieved more efficiently when related resources and
activities are managed as a process.
Principle 5 - System Approach to Management
Identifying, understanding, and managing a system of interrelated processes
for a given objective improves the organization's effectiveness and efficiency.
Principle 6 - Continual Improvement
Continual improvement should be a permanent objective of the organization.
Principle 7 - Factual Approach to Decision Making
Effective decisions and actions are based on the analysis of data and
Principle 8 - Mutually Beneficial Supplier Relationships
An organization and its suppliers are independent, and a mutually beneficial
relationship enhances the ability to create value.
Definition of Quality Management Principle:
A comprehensive and fundamental rule or belief, for leading and operating
an organization, aimed at continually improving performance over the long
term by focusing on customers while addressing the needs of all stakeholders.
This standard was developed by using the ISO TC176 on Quality Management
and Quality Assurance consensus process.
This Standard will: a) Provide a clear statement of the eight Quality Management Principles (QMP's) and place them in a business environment/framework b) Provide management with an understanding of the benefits for their organisation when using the QMP's. c) Provide an understanding of the QMP's that will facilitate a successful management culture for users of the ISO9000 Family of standards.